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Our Commitment to Data Protection

glacier-condor is fully committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We take our responsibilities as a data controller seriously and have implemented comprehensive measures to ensure your personal data is protected.

Data Controller Information

glacier-condor acts as the data controller for personal information collected through our website and services. Our contact details are:

glacier-condor
47 Granby Street
Leicester, LE1 6EJ
United Kingdom
[email protected]

Your Rights Under UK GDPR

Right to Be Informed

You have the right to be informed about how we collect and use your personal data. This information is provided in our Privacy Policy and this GDPR notice.

Right of Access

You have the right to obtain confirmation that your data is being processed and to access your personal data. You may request a copy of the personal information we hold about you free of charge.

Right to Rectification

You have the right to have inaccurate personal data corrected or completed if it is incomplete. We will respond to rectification requests within one month.

Right to Erasure

You have the right to request the deletion of your personal data in certain circumstances, including when the data is no longer necessary for the purpose it was collected, or when you withdraw consent.

Right to Restrict Processing

You have the right to request that we limit the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently use automated decision-making processes.

Lawful Basis for Processing

We process personal data under the following lawful bases:

  • Consent: Where you have provided clear consent for us to process your personal data for specific purposes
  • Contractual necessity: Where processing is necessary to perform a contract with you or take pre-contractual steps at your request
  • Legal obligation: Where processing is necessary to comply with our legal obligations
  • Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights

Data Protection Measures

We implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of personal data where appropriate
  • Regular assessment of security measures
  • Staff training on data protection requirements
  • Access controls limiting who can view personal data
  • Regular backups and data recovery procedures

Data Breach Procedures

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours of becoming aware of the breach. Where the breach is likely to result in a high risk to your rights, we will also notify you directly.

How to Exercise Your Rights

To exercise any of your rights under UK GDPR, please contact us:

We will respond to your request within one month. In complex cases, this may be extended by a further two months, in which case we will inform you of the extension and reasons for delay.

Complaints

If you are not satisfied with how we handle your personal data or respond to your requests, you have the right to lodge a complaint with the supervisory authority:

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire, SK9 5AF
Tel: 0303 123 1113

Updates to This Notice

We may update this GDPR notice periodically to reflect changes in our practices or legal requirements. The date of the last update will be displayed at the top of this page.