Privacy Policy

Introduction

glacier-condor ("we", "our", or "us") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and safeguard your personal information when you use our website or engage with our services.

We operate from 47 Granby Street, Leicester, LE1 6EJ, United Kingdom. For any privacy-related enquiries, please contact us at [email protected].

Information We Collect

We may collect and process the following categories of personal information:

• Identity information: name and title
• Contact information: email address and postal address
• Enquiry information: details provided in contact forms or enrolment requests
• Technical information: IP address, browser type, operating system, and browsing patterns on our website
• Transaction information: course enrolments and payment records

How We Collect Your Information

We collect information through:

• Direct interactions when you fill out forms on our website
• Correspondence when you contact us via email
• Automated technologies including cookies when you browse our website
• In-person interactions during course registration

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide requested information
• To process course enrolments and manage your participation
• To communicate with you about our services
• To improve our website and services
• To comply with legal obligations

Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: where you have given explicit consent for specific purposes
• Contract: where processing is necessary to fulfil our contractual obligations
• Legitimate interests: where processing is necessary for our legitimate business interests
• Legal obligation: where we are required to process data by law

Data Sharing

We do not sell your personal information to third parties. We may share your data with:

• Service providers who assist in operating our website and business
• Professional advisers including lawyers and accountants
• Regulatory authorities where required by law

All third parties are required to respect the security of your data and treat it in accordance with applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Enquiry data is typically retained for 24 months. Course participant records are retained for 7 years for accounting and legal purposes.

Your Rights

Under data protection legislation, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure of your data
• The right to restrict processing
• The right to data portability
• The right to object to processing
• The right to withdraw consent

To exercise any of these rights, please contact us at [email protected].

Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised manner. We limit access to your personal data to those who have a business need to know.

International Transfers

We do not transfer your personal data outside the United Kingdom or European Economic Area.

Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Complaints

If you have any concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.

Contact Us

For any questions about this privacy policy or our data practices, please contact us:

glacier-condor
47 Granby Street
Leicester, LE1 6EJ
United Kingdom
[email protected]